Daily Independent (Lagos)
David Agba
3 July 2009
Abuja — SERVICOM Office has enjoined the management of the Kuje General Hospital to adapt its services to meet the needs of residents in remote areas through the introduction of outreach services.
It recommended such services such as a well-equipped ambulance, health education and counselling for preventive care.
Chief Servicom Officer, Christiana Famro, stated this on Thursday in Abuja when she presented the result of the evaluation of the hospital's services to the management of the hospital and representatives of the FCT Health Secretariat and Hospital Management Board in Kuje.
She said the immediate communities would benefit appropriately from services that take into account their peculiar environment.
Famro requested the hospital to put in place a plan for systematic consultation with customers, staff and partners as a way of capturing and integrating their views towards improving services.
In addition, she urged the management of the hospital to come up with a customer care policy that would detail how patients would be treated and how they can seek redress in the event of unsatisfactory service.
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